Shipping Policy
PLEASE NOTE: During sale and holiday periods, we ask that you please allow extra time for your custom order, dispatch and delivery due to the high volume of orders.
Shipping:
CM Creations ships USA Continental and Domestic. Postage will be calculated during the checkout process.
Delivery Times from Hawaii:
Inter-island: 2-4 days
USA Continental: Shipping times from Hawaii to anywhere to the Continental vary depending on the shipping method chosen and any potential delays. Generally, I’ve seen packages take up to a month to arrive or 5-7 business days.
Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location. All orders will have a tracking number.
Tracking your order:
Once your order has been dispatched, you should receive an email with your tracking details. Please allow up to 24 hours for your tracking information to show.
Pick up:
We offer pick-up at Ewa Beach. Currently, we do not order meet-ups or delivery, unless there are exceptional circumstances, in which case we may be able to arrange meet-up or delivery for an additional fee. Please contact us in regards to it.
Customer Service
Returns, refunds and exchanges:
As all of our pieces are made to order, no refunds or exchanges can be made for a change of mind. All sales are final and once your order is accepted, your order may not be changed, canceled, returned, exchanged, or refunded.
Faults, Breaks and Quality:
If your piece arrives faulty in any way, please contact me immediately, via email with photos of your damaged item to discuss options. Please note that no replacements or refunds will be given to items broken after they leave our HQ. If you feel somethings has broken via post, please contact us to discuss.
As each piece is handmade, minor flaws may be present, please be aware that replacements will not be approved for such minor flaws.